Southwest snafus

Morning Joe’s Willie Geist and Mike Barnicle discuss the latest in the Southwest Airlines debacle as the company is expected to resume normal operations after canceling thousands of flights and leaving passengers stranded across the United States. “I’m thinking about Southwest Airlines and the money they’re going to have to pay out. I don't know where they're going to get it. They've been paying so much in dividends to their shareholders that they scrimped on coming up with a computer system that would allow them to operate in a crisis like they went through, and the crisis management situation at Southwest Airlines is one that business schools are going to be studying for quite some time,” says Barnicle about Southwest Airlines. Listen to more on the situation here.



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